Privacy Policy

1. Introduction

Welcome to Smart Ride. Smart Ride is a ride discovery and comparison application that helps users compare estimated ride options, ETAs, vehicle categories, and pricing information from third-party mobility providers such as Uber, Ola, Lyft, and future mobility partners.

Users can enter pickup and drop locations, compare available ride options, and open third-party ride provider applications or websites to continue bookings directly with the selected provider.

Smart Ride does not process ride payments, assign drivers, dispatch vehicles, provide transportation services, or complete ride bookings directly.

By using Smart Ride, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

Personal Information

• Full name
• Mobile number
• Email address
• Profile information
• Saved addresses

Location Information

Smart Ride collects real-time GPS location data to provide ride search, estimated ETA calculations, nearby ride availability, and comparison functionality.

Ride Search Information

• Pickup and destination locations
• Ride search preferences
• Selected ride provider
• Estimated fare and ETA comparisons
• Recent searches

Technical Information

• Device type
• Operating system
• IP address
• Browser type
• Application logs
• Crash reports

3. How We Use Your Information

Smart Ride uses collected information for operational, analytical, security, and customer support purposes.

• Provide ride comparison functionality
• Display estimated fares and ETAs
• Redirect users to selected ride providers
• Improve application performance
• Personalize user experience
• Provide customer support
• Detect fraud and suspicious activity
• Send notifications and alerts
• Generate analytics and business reports

4. Third-Party Services & Integrations

Smart Ride integrates with third-party ride providers, mapping services, and notification platforms to provide ride discovery and comparison functionality.

Ride Provider Platforms

• Uber
• Ola
• Lyft
• Future integrated mobility providers

Maps & Location Services

• Google Maps API
• GPS location services

Notification Services

• Firebase Cloud Messaging (FCM)
• Apple Push Notification Service (APNs)

5. Data Sharing

We may share limited user information with trusted partners only when necessary to provide requested services.

• Ride providers when users choose to continue booking through their platforms
• Service providers that support platform operations and analytics
• Support teams for issue resolution
• Government or legal authorities when legally required

All third-party integrations are expected to comply with applicable privacy and security regulations.

6. Data Security

Smart Ride implements industry-standard security practices to protect user data and platform operations.

• Encrypted data transmission
• Secure authentication mechanisms
• OTP verification systems
• Access control systems
• Regular system monitoring

7. Cookies & Tracking Technologies

Smart Ride may use cookies and similar technologies to improve user experience and platform performance.

• Remember user preferences
• Maintain login sessions
• Analyze platform usage
• Improve search performance
• Enhance app stability

8. User Rights

Users have rights regarding their personal information and account data.

• Access personal data
• Update profile information
• Delete saved data
• Request account deletion
• Manage notification preferences
• Request data correction

9. Data Retention

Smart Ride retains user information only for as long as necessary to:

• Provide platform services
• Maintain search history and preferences
• Comply with legal obligations
• Resolve support requests
• Prevent fraud and abuse

10. Children's Privacy

Smart Ride services are not intended for individuals under the age required by local laws to independently use ride service applications.

We do not knowingly collect personal information from children without appropriate parental or guardian consent.

11. Third-Party Ride Providers

Smart Ride is an independent ride comparison platform and is not a transportation provider, ride operator, taxi company, or mobility service provider.

All ride bookings, payments, cancellations, refunds, transportation services, and driver-related services are handled directly by the selected third-party ride provider.

Users are subject to the terms, privacy policies, and conditions of the selected ride provider once they leave the Smart Ride platform.

12. Changes To This Privacy Policy

Smart Ride reserves the right to update or modify this Privacy Policy at any time. Users will be notified of significant changes through application notifications or updates.

13. Contact Us